After sales service and warranty

Maintenance

VEINOPLUS does not require maintenance or special settings. If necessary, use alcohol wipes to clean the device. The cable supplied with VEINOPLUS can be replaced, if necessary, through your local VEINOPLUS distributor . The after sales service is provided by Ad Rem Technology or its authorized agents.

Warranty

VEINOPLUS is guaranteed 12 months against any manufacturing defect except for battery, broken glass, normal wear of electrodes, damage due to improper use and interventions on VEINOPLUS by unauthorized third parties.

In case of problem :

Problem : The device does not work, nothing appears on the screen.
Solution : Install a new alkaline battery.

Problem : The screen works but there is no sensation in the legs.
Solution : Ensure that the electrodes have been well applied to the skin and are both connected to the device.
Increase the intensity of stimulation by briefly pressing the "+" button.

Problem : When the electrodes are applied to one muscle (or one group of muscles, e.g. calves), there is a weaker sensation in one muscle (or group of muscles) compared to the other, or the sensation is absent in one muscle (or group of muscles), but not the other.
Solution : Muscles do not necessarily respond symmetrically. Increase intensity until the less responsive muscle (or group of muscles) starts to level out with the other. If one muscle (or group of muscles) is still not responsive, while the other has neared maximum bearable stimulation,
please stop stimulation and consider stimulating the muscle (or group of muscles) individually. This means one session with both electrodes on one muscle (or group of muscles), then another session with both electrodes on the other.

If you can't solve the problem contact us directly or fill the form by clicking here !


ENVIRONMENTAL CONDITIONS FOR USE, STORAGE AND TRANSPORT

  • VEINOPLUS did not generate excessive electromagnetic interference (EMI), when tested according to the norm: EN 60601-1-2: 2001. The device can be used during flight except during takeoff and landing.
  • VEINOPLUS is not intended for use in sterile environments or in presence of functioning electro-surgery devices.
  • VEINOPLUS and its accessories should be stored/transported at temperatures between +5 and +25°C and relative humidity (RH) between 35-50%
  • VEINOPLUS devices must be disposed of in accordance with environnemental laws.